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Python Dimensions Support

Bug reports, usage questions, and privacy requests all start from this page.

App Store Privacy

FAQ
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Q: The built-in Python runtime throws an error or crashes the app?
A: Complex code (infinite loops, excessive memory usage) may cause timeouts or crashes. Make sure your code has no infinite loops and avoids allocating very large amounts of memory. If a specific code snippet causes a crash, please email us with that code.

Q: Does the AI tutor need to download a model? How large?
A: Yes. The first time you use the AI tutor, you choose and download a local model. Sizes range from a few hundred megabytes for the smallest model up to several gigabytes for the largest — pick what fits your device’s storage and memory. After downloading, the AI works completely offline — all Q&A and explanations run on-device without internet.

Q: I think there’s an error in the question bank?
A: If you find an incorrect question or answer, please email us with: the question content, your proposed correct answer, and your reasoning. We’ll verify and update the question bank as soon as possible.

Q: The error radar chart isn’t showing?
A: The radar chart requires a minimum number of answer records to generate. Please complete at least 20 questions first.

Q: How do I use the code templates?
A: Open the Playground tab. On iPad you’ll see a left sidebar with Templates at the top — tap any item (Hello World, for-loop, If-Else, function definition, list operations, etc.) to load it into the editor. On iPhone, scroll the Playground view and tap the Templates card to expand and pick one.

Troubleshooting
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  1. Python runtime crashes: Ensure no infinite loops in your code; ensure the device has sufficient available memory
  2. AI model fails to load: Ensure 3+ GB free storage; retry downloading on Wi-Fi
  3. Force quit and relaunch the app
  4. Check iOS version ≥ 17.0

Contact Support
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📧 qqder339@gmail.com
Subject: [Python Dimensions] Issue Description

Please include: device model, iOS version, app version, steps to reproduce (include code if it’s a code-related issue).

This app collects no user data. Python execution and AI inference run entirely on-device.