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StoneStory Support

Bug reports, usage questions, and privacy requests all start from this page.

App Store · Privacy Policy

FAQ
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Q: The app launches slowly or stalls on the splash screen.
A: If you’ve downloaded the offline AI model (Standard 1.9 GB or High-Quality 4 GB), the app loads it into memory on launch; this may take several seconds on older devices. The first time you enter a chapter, the bundled database (characters, events, poems) is loaded — this is normal. If launch is unusually slow, please email us with your device model and iOS version.

Q: Poetry or passages show garbled text, missing glyphs, or blank boxes.
A: Three fonts are bundled in the app (LXGW WenKai TC, Noto Serif TC, Iansui) — no download or switching is required. If anomalies persist, please force-quit the app and relaunch, then send us a screenshot so we can fix it in the next release.

Q: Is reading progress saved?
A: In the current version (v1.1.1), chapter playback progress is retained only within the current app session — you can return to a chapter during the same session. However, if you force-quit the app or restart your device, chapter playback will start from the beginning. Persistent cross-session bookmarks are planned for a future release.

Q: Character portraits or scene images won’t load.
A: Portraits and scene images are downloaded on-demand the first time you view them, and cached locally. If they won’t load:

  1. Verify your network connection
  2. Swipe away from the screen and return to trigger a retry
  3. Or go to Settings → Clear Art Cache and re-enter with a stable network

Q: The offline AI chat doesn’t respond.
A: First-time use requires downloading a Qwen 2.5 model under Settings → Model Management. Choose one based on your device:

  • Small 1.5B (~0.9 GB) — iPhone 15 / iPad Air
  • Standard 3B (~1.9 GB, default) — iPhone 15 Pro / iPad Pro
  • High-Quality 7B (~4.0 GB) — iPhone 16 Pro / iPad Pro M-series

Ensure sufficient free space on your device. Once downloaded, the chat runs fully offline.

Q: Can the app be used offline?
A: Yes. Chapter playback, True Endings, personality system, poem/object collections, and on-device AI chat (after model download) all work offline. Only character portraits, scene images, and the AI model file require an internet connection on first retrieval.

Troubleshooting
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  1. Force-quit and relaunch the app
  2. Check iOS version ≥ 17.0
  3. If a specific chapter misbehaves, note its name and email us
  4. Uninstall and reinstall (your Traveler profile and downloaded images will be cleared)

Contact Support
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📧 qqder339@gmail.com
Subject: [StoneStory] Issue Description

Please include: device model, iOS version, app version, steps to reproduce (screenshots preferred).

This app collects no user data. All content is stored locally on your device. View Privacy Policy →