Python Dimensions Support
Bug reports, usage questions, and privacy requests all start from this page.
FAQ#
Q: The built-in Python runtime throws an error or crashes the app?
A: Complex code (infinite loops, excessive memory usage) may cause timeouts or crashes. Make sure your code has no infinite loops and avoids allocating very large amounts of memory. If a specific code snippet causes a crash, please email us with that code.
Q: Does the AI tutor need to download a model? How large?
A: Yes. The first time you use the AI tutor, you’ll need to download a local model (~1–4 GB). After downloading, it works completely offline — all Q&A and explanations run on-device without internet.
Q: I think there’s an error in the question bank?
A: If you find an incorrect question or answer, please email us with: the question content, your proposed correct answer, and your reasoning. We’ll verify and update the question bank as soon as possible.
Q: The error radar chart isn’t showing?
A: The radar chart requires a minimum number of answer records to generate. Please complete at least 20 questions first.
Q: How do I use the code templates?
A: In the built-in IDE screen, tap the “Templates” button in the upper right, select the category you need (loops, functions, classes, etc.), and the code will be automatically inserted into the editor.
Troubleshooting#
- Python runtime crashes: Ensure no infinite loops in your code; ensure the device has sufficient available memory
- AI model fails to load: Ensure 3+ GB free storage; retry downloading on Wi-Fi
- Force quit and relaunch the app
- Check iOS version ≥ 17.0
Contact Support#
📧 qqder339@gmail.com
Subject: [Python Dimensions] Issue Description
Please include: device model, iOS version, app version, steps to reproduce (include code if it’s a code-related issue).
This app collects no user data. Python execution and AI inference run entirely on-device. View Privacy Policy →