Gantt Planet Support
Bug reports, usage questions, and privacy requests all start from this page.
FAQ#
Q: Does the AI companion chat require an internet connection?
A: No. The AI companion uses an on-device local model. All conversations are processed completely offline and are never sent to any server. A one-time model download (~1–4 GB) is required on first use, after which everything works offline.
Q: The 3D planet is laggy?
A: The 3D planet requires some GPU performance. If it’s lagging on an older device, try lowering the render quality or disabling particle effects in Settings. Recommended device: iPhone 12 or newer.
Q: Habit items on the timeline have disappeared?
A: All data is stored locally on your device. If data disappears unexpectedly, check if items were accidentally deleted (they may be restorable from the recycle bin). If not, please email us with your app version.
Q: The weather feature shows incorrect information?
A: The weather feature requires location permission. Please ensure this app is allowed location access in iOS Settings > Privacy > Location Services. If already allowed but still incorrect, try toggling the weather feature off and on again.
Q: Unlocked art stickers have disappeared?
A: Sticker unlock records are stored locally and will be erased if the app is uninstalled. If data disappears without uninstalling, please email us with details.
Troubleshooting#
- Force quit and relaunch the app
- Check available storage (AI model + 3D assets need 2+ GB)
- Check iOS version ≥ 17.0
- If 3D rendering is abnormal, try resetting the planet display settings in Settings
Contact Support#
📧 qqder339@gmail.com
Subject: [Gantt Planet] Issue Description
Please include: device model, iOS version, app version, steps to reproduce (screenshots preferred).
This app collects no user data. All AI conversations and habit records are processed entirely on-device. View Privacy Policy →