AuditoryCompanion Support
Bug reports, usage questions, and privacy requests all start from this page.
FAQ#
Q: There’s static or crackling during audio playback?
A: Some noise may come from Bluetooth headphone connection issues. Try switching to wired headphones to test. If the issue persists with wired headphones, try adjusting the sample rate in Settings or restarting the audio engine.
Q: The TTS reading sounds very unnatural?
A: The app uses iOS’s built-in TTS engine. You can switch between different voice packs and speech rates in Settings. TTS quality for some languages (like Traditional Chinese) depends on your iOS version — updating to the latest iOS typically improves quality.
Q: Auto-Ducking sometimes doesn’t work?
A: Auto-Ducking requires both background sound and TTS reading to be playing simultaneously. If only one audio source is active, ducking won’t trigger. Make sure both sources are playing and that Auto-Ducking is enabled in Settings.
Q: Saved soundscape settings disappear on next launch?
A: This may happen if the app was force-closed before settings were saved. After adjusting settings, confirm the save before exiting the app.
Q: Can playback continue after the screen locks?
A: Yes. The app supports background audio playback and continues after screen lock. If playback stops automatically, check the app’s background refresh permission in iOS Settings.
Troubleshooting#
- Check that volume is not muted (physical mute switch + media volume)
- Try switching the audio output device (wired vs. Bluetooth)
- Force quit and relaunch the app
- Restart your device to clear potential audio routing conflicts
- Check iOS version ≥ 17.0
Contact Support#
📧 qqder339@gmail.com
Subject: [Auditory Companion] Issue Description
Please include: device model, iOS version, app version, headphone/speaker model, steps to reproduce.
This app collects no user data. All audio processing is performed entirely on-device. View Privacy Policy →